K Club Online Pro Shop - Terms & Conditions

ABOUT US

The K Club Online Shop is completely dedicated to your total satisfaction.

If you have any suggestions or comments please email us at shop@kclub.com

Our Contact details are:

The K Club Online Pro Shop
The K Club, Straffan, Co. Kildare, Ireland.
Tel: +353 (0)1 6017 200  /  Fax: +353 (0)1 6017 297

Contact Person: The Pro Shop Manager
email: shop@kclub.com

MAKING A PURCHASE:

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, American Express, Visa Delta and Switch Cards. These will be charged on receipt of order.

You may send your credit card information via phone, fax, snail mail or over the Internet.

SHIPPING, HANDLING & DELIVERY:

All goods are sent wrapped in padded envelopes or specially made packaging. (Please see returns section for loss or damage)

Ireland and UK deliveries are packed and processed as soon as possible, and are sent Inland 'special delivery' packet post. We reserve the right to a full 28-day delivery time but in practice, outwith our busiest times, most orders are normally processed within 5-7 days.

European orders are all sent 'signed for' airmail and can vary in delivery depending on their destination. You can email us for a more accurate estimate of arrival times for your region/country. Please try to avoid giving PO Box numbers for mail, unless they are frequently serviced. Normal service to EEC is 7-9 days from date of postage.

Non EEC addresses, USA, Japan, Canada and Australia - All mail is sent 'signed for' airmail packet post and in normal circumstances will reach you in 7 - 14 days.

In all cases mail delivery times cannot be guaranteed. You may email or fax instructions to specify recorded mail or swifter services. These can be arranged for you in most cases.

In all circumstances payment is due before mail leaves The K Club.

LOSS:

Recent and possible future world events have made world postal services more susceptible to lost mail. In most cases mail finally arrives but much later than was anticipated. In these cases we will supply replacement copies or items ordered. Please allow a suitable time lapse before contacting this office.


BACK ORDERS:

If your item is not in stock, we will back order for you.

You will be emailed with the option to cancel your order if you would rather not wait.

TAX CHARGES:

For all our orders, whether made from the Ireland, UK, the EU, USA, Australasia or the rest of the World, sales tax is included in the pricing.

CREDIT CARD SECURITY:

All credit card numbers are encrypted within the shopping software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

GUARANTEE:

We guarantee your satisfaction. All of our products come with a 30 day no quibble money back guarantee, providing that the goods are returned to The K Club unopened and unreturned.

REACHING US:

If you need to reach us, please email us on shop@kclub.com

You can also write to us at The K Club, Straffan, Co. Kildare, Ireland.
Tel: +353 (0)1 6017 200  /  Fax: +353 (0)1 6017 297

PRIVACY POLICY:

Regular Internet Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.

Returns Policy In the event of goods arriving damaged we will replace items on receipt of the damaged goods and not before.

In the event of goods being faulty, we will replace goods or refund items on receipt of the faulty items and not before.

You must notify The K Club Online Shop in writing (i.e. letter, fax or email) of all damage or faults to goods NO LATER than 5 days after their arrival. In all cases goods must be returned in the original packaging from the K Club Shop to claim against the national and international postal services.

Our secure-server software encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

The information you provide will be used to help us understand your preferences and therefore allow us to send you information that is relevant. We are committed to retaining your personal information for our own use only, however, from time to time there may be product information from like minded companies, which we feel would be of interest to you.

If you would not like to receive information from third parties about products which we feel could be of interest to you, please advise us in writing to the address below or by email to shop@kclub.com

REMITTANCE TERMS:

At this point in time ALL online orders must be accompanied by valid Credit Card details. These details will be used to finance the purchase, any transaction costs and the postage and packing charges.

The K Club Online Pro Shop
The K Club, Straffan, Co. Kildare, Ireland.
Tel: +353 (0)1 6017 200  /  Fax: +353 (0)1 6017 297

Contact Person: The Pro Shop Manager
email: shop@kclub.com

Contacting the Web Site:

If you have any questions about this privacy statement, or the security practices of this site, you can contact: resortsales@kclub.ie